Spingreen Casino Terms: What Account Holders Need To Know
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Australia and its territories are explicitly restricted under clause 4.1.3 of the terms and conditions for Spingreen Casino. Current access must be checked directly at spingreen.casino before registration, and technical reachability does not override that restriction.
WoT N.V. operates the service and is registered in Curaçao under company number 129742. The listed licences are the Curaçao Gaming Authority and Anjouan Gaming in Comoros, while the service is governed by Curaçao law.
The English version prevails if the language versions differ. For operational questions, the relevant rules on identity checks, account safety and disputes should be read alongside the applicable service information.
Access Depends On Location And Age
Australia, the United States, the United Kingdom, France and the Netherlands are among the jurisdictions restricted by Spingreen Casino under clause 4.1.3. Confirm current access directly at spingreen.casino before attempting registration, because the present technical status is not separately confirmed.
Users must be at least 18 years old, or meet the higher legal age that applies in their jurisdiction. Online gambling must also be permitted where the user lives, and the responsibility for checking legality rests with the user.
| Geographic group | Countries or territories named in the Terms | Practical check |
|---|---|---|
| North America | United States and its territories; Ontario, Canada | Confirm eligibility before registration |
| Europe | France, Netherlands, United Kingdom, Spain, Cyprus and Austria, including the territories named in the Terms | Do not rely on technical website access |
| Other named jurisdictions | Australia, North Korea, Iran, Myanmar, Russian Federation and Ukraine | Check the current position directly |
| Kingdom of the Netherlands | Bonaire, Sint Eustatius, Saba, Aruba, Curaçao and Sint Maarten | Apply the restriction to the named territories |
All groups in the table are restricted under clause 4.1.3. VPNs, proxies and similar location-masking tools are prohibited, so they must not be used to bypass a restriction.
Operator, Licence And Governing Law
WoT N.V. is the company named in the legal operator details for Spingreen Casino. Its registered address is Kaya Richard J. Beaujon Z/N Landhuis Joonchi II, Curaçao, and its company registration number is 129742.
- The service is operated by WoT N.V., registered in Curaçao.
- The listed licensing entities are the Curaçao Gaming Authority and Anjouan Gaming in Comoros.
- The Terms are governed by the law in force in Curaçao.
- The English version controls if another language version conflicts with it.
- Gaming Services Provider N.V. is the licensing body named for final dispute escalation.
The operator, the licensing entities and the escalation body are separate named parties. The listed licences do not mean that the service is regulated by Australia’s ACMA.
Account Creation And Ownership Rules
Only one account is allowed for each person, household, IP address and PC. Duplicate accounts may be blocked or closed, bets may be voided, and deposits, winnings or bonuses may be forfeited or reclaimed.
- Keep the Registered Email Address accurate and current, and protect its password.
- Use a payment method for which you are the authorised user.
- Ensure the account holder’s name matches the payment-method holder’s name.
- Do not share the account or allow another person to use it.
- Do not sell, transfer or pledge the account, and do not transfer funds between player accounts.
- If another account is needed, contact [email protected] first; an approved new account results in closure of the old one.
A name mismatch can block accounts and terminate payments. If an account or registered email address may have been compromised, notify Customer Support immediately so the account can be reviewed.
Prohibited Conduct And Account Action
VPN or proxy use, fraud, collusion and duplicate-account activity can lead to account termination or forfeiture. False personal information may result in immediate suspension and possible contact with relevant authorities.
- Do not use a VPN, proxy or similar service to mask your real location.
- Do not cheat, manipulate markets, collude or use the Service for fraud or criminal activity.
- Do not scrape information, create automated accounts, use malware or interfere with the Service.
- Do not impersonate another person or provide false or inaccurate personal information.
- Keep account credentials secure and report suspected compromise or service errors immediately.
Prohibited behaviour can result in suspension, termination, voided bets or withheld funds, depending on the circumstances and the applicable Terms. System or process errors may also cause affected bets to be void.
Financial Limits, Fees And Refunds
The liability cap is the lower of the relevant bet or wager value and EUR 500 in aggregate. A chargeback, denied payment or reversal may also incur a EUR 50 administration fee for each event.
- For a standard refund request, contact [email protected] within 24 hours of the alleged transaction.
- If the request concerns alleged third-party account access, the stated period is 30 calendar days.
- For card-deposit refunds, bonuses and winnings may be deducted before the refundable amount is calculated, and refund costs may fall to the player.
Keep transaction records for card deposits and do not reverse a legitimate payment through a third party. The liability cap does not replace the separate refund deadlines or remove responsibility for chargebacks.
Bets, Results And System Errors
If a system or process error affects a bet, the affected bet may be rendered void. Report the error immediately rather than treating an incorrect balance or settlement as final.
- Review account transactions in My Account after each session.
- Raise a result issue within the 72-hour period before posted results become final.
- For an eSports postponement, check whether the match resumed within 72 hours; otherwise the wagers may be refunded.
Corrections within 72 hours are limited to human error, system error or mistakes from the results source. An unavailable result feed or incorrect event information may also affect settlement.
Disputes And Escalation Route
A dispute must be lodged within 3 days from the date the wager was decided. The Terms state that responses to queries of this nature are intended within 28 days, but that period is a response target rather than a guaranteed settlement date.
- Send the grievance to Customer Service in writing from the Registered Email Address within the three-day deadline.
- If Customer Service cannot reach an agreed solution, ask for the matter to be escalated to Management.
- If internal efforts fail, lodge the complaint with Gaming Services Provider N.V., the licensing body named in the Terms.
For the available contact route and channel details, use contact Customer Service before the three-day deadline expires.
Related Account And Payment Rules
Identity verification may be required before a withdrawal and can also be requested at any point during the account relationship. The Terms refer to photo identification, proof of address and additional checks, with verification typically taking up to 24 hours and up to 72 hours during weekends or holidays.
Account and payment names must match, and the payment method must be authorised by the account holder. For the document list, submission route and timing, continue with the identity verification requirements.
Rules on self-exclusion, account closure and related account safety options are set out in the responsible account procedures. Payment execution and withdrawal conditions remain separate from this legal summary.
FAQ
Which countries are restricted from using Spingreen Casino?
The Terms restrict the United States and its territories, France and its territories, the Netherlands and its territories, Australia and its territories, the United Kingdom, Spain, Cyprus, Austria, North Korea, Iran, Myanmar, the Russian Federation, Ukraine and Ontario, Canada. They also name Bonaire, Sint Eustatius, Saba, Aruba, Curaçao and Sint Maarten within the Netherlands-related restriction.
Is the United Kingdom restricted at Spingreen Casino?
Yes. The United Kingdom of Great Britain and Northern Ireland is listed as restricted under clause 4.1.3.
Is the United States restricted at Spingreen Casino?
Yes. The United States of America and its territories are listed as restricted under clause 4.1.3.
Is Ontario restricted at Spingreen Casino?
Yes. Ontario, Canada is specifically included in the restricted-country list.
What is the liability cap at Spingreen Casino?
The total aggregate liability stated in the Terms is limited to the lower of the relevant bet or wager value and EUR 500.
How do I request a refund at Spingreen Casino?
Send a refund request to [email protected]. The request must be made within 24 hours of the alleged transaction, or within 30 calendar days when third-party account access is alleged.
What is the refund request window?
The standard window is 24 hours from the alleged transaction. Where the claim concerns access by another individual, the stated window is 30 calendar days.
What happens if there is a system error during a game?
In the event of a system or process error, the affected bets may be rendered void. The Terms require the customer to report the error immediately.
Can I transfer funds between player accounts?
No. The Terms prohibit transferring funds between player accounts, and an account cannot be sold, transferred or pledged to another person.
What is the Spingreen Casino operator company number?
WoT N.V. operates the service and is registered in Curaçao under company number 129742.