Self-Exclusion, Age Rules, And Account Controls At Spingreen Casino

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Self-exclusion at Spingreen Casino is requested from your registered email address using the wording “SELF-EXCLUDE”. The request takes effect within 24 hours, and the account is disabled until further notice.

Responsible gambling at Spingreen Casino also includes an age boundary: you must be 18 or meet the higher legal age that applies in your jurisdiction. Proof of age may be requested at any time.

Use the registered email address for account-control requests and keep communications in English. The same requirement applies when you ask Customer Support to clarify an unresolved account issue.

Self-Exclusion Request And Account Effect

Using Spingreen Casino’s self-exclusion option disables access after the request takes effect. The confirmed activation period is within 24 hours, and login remains unavailable until further notice.

What To Include In The Request

A valid request should identify the account through the registered email address and state the action clearly.

Send the message from your registered email address.
Write “SELF-EXCLUDE” clearly in the request.
Keep the communication in English.

If the request has not taken effect within the stated period, contact Customer Support from the same registered email address.

Account Closure And Reactivation

Closing an account at Spingreen Casino is different from self-exclusion. For closure, send an email from the registered email address to Customer Support; for self-exclusion, use the specific “SELF-EXCLUDE” request.

Account closure: send a closure request from the registered email address.
Self-exclusion: request the action using “SELF-EXCLUDE”; the account becomes disabled within 24 hours and remains so until further notice.

The confirmed terms do not specify an automatic reactivation route or timeframe after self-exclusion. Ask Customer Support from the registered email address if you need to clarify whether reactivation is possible.

Age Verification And Underage Accounts

The applicable threshold is 18 or the higher legal age in the relevant jurisdiction. Proof of age can be requested at any time, and an underage finding leads to immediate account suspension.

Access is not permitted below the applicable legal age.
An account may be suspended while the age issue is investigated.
Winnings from an underage account are retained.
Deposits may be returned at the casino’s discretion, with transaction fees potentially deducted.

Being over 18 is not sufficient where local law sets a higher legal betting age. Do not open another account to work around an age-related suspension.

Inactive Account Fee And Balance

An inactive account fee of EUR 5 per calendar month can apply after 12 consecutive months without Account Activity, provided the account is in credit. You are notified in the eleventh month of inactivity before the fee starts.

Account Activity includes logging in, using the service, or placing a bet.
The fee continues monthly while qualifying inactivity remains after the initial 12-month period.
You can log in and withdraw funds before the fee begins.
If the balance is below EUR 5 when the fee is due, the remaining funds may be taken as the fee.

Review the month-11 notice and account activity before leaving a funded account unused. The charge is monthly rather than a single one-time deduction.

Limits And Where To Check

The availability of deposit, session, or loss limits is not confirmed in the available account information. Check the account settings at spingreen.casino rather than assuming that a particular control or label exists.

Look for account-control settings related to deposits, sessions, or losses.
Review My Account for account-related information and activity.
If no relevant control is visible, ask Customer Support whether it is available for your account.

A missing control is not confirmation that limits are unavailable, because the exact interface path and labels have not been confirmed.

Common Account-Control Situations

Most account-control questions can be separated by the account status or timing shown. Self-exclusion should take effect within 24 hours, while an underage finding triggers immediate suspension.

Self-exclusion is not reflected: confirm that the request came from the registered email address, then contact Customer Support if 24 hours have passed.
The account is locked after an age review: do not create another account; contact support using the registered email address.
An inactive fee appears: check whether there were 12 consecutive months without login, service use, or betting and review the month-11 notice.
No limit control is visible: check account settings first, then ask support whether deposit, session, or loss limits are available.

Creating a second account after a suspension can create a duplicate-account issue. The one-account rule applies to each person, household, IP address, and PC.

Account Rules That Affect Control

One account is permitted per person, household, IP address, and PC. Duplicate accounts may be blocked or closed, and related deposits, winnings, or bonuses may be forfeited or reclaimed.

Do not create another account to bypass a disabled or restricted account.
Do not use a VPN, proxy, or similar service to mask or change your location.
Do not sell, transfer, pledge, or acquire an account from another person.
Contact support if a genuine need for another account arises; if approved, the old account will be closed.

For the wider restrictions on accounts, location masking, and transfers, read the full account rules before taking another action.

Next Steps For Help

Use your registered email address when requesting self-exclusion, account closure, or clarification about account controls. Self-exclusion requests should state “SELF-EXCLUDE”, while closure requests should clearly ask Customer Support to close the account.

If you need help with a missing limit control, an account status, or the reactivation question after self-exclusion, send the request in English from the registered address. The confirmed information does not provide an automatic reactivation timeframe.

FAQ

How Do I Self-Exclude From Spingreen Casino?

Send an email from your registered email address to Customer Support and state “SELF-EXCLUDE”. The request takes effect within 24 hours.

How Long Does Self-Exclusion Take To Activate?

Self-exclusion takes effect within 24 hours of receipt. Once active, the account is disabled until further notice.

What Happens To My Account After Self-Exclusion?

The account is disabled and you cannot log in until further notice. The confirmed terms do not provide an automatic end date.

Can I Reactivate My Account After Self-Exclusion?

The confirmed information does not specify an automatic reactivation process or timeframe. Contact Customer Support from your registered email address in English to ask about the available process.

How Do I Close My Spingreen Casino Account?

Send an account-closure request from your registered email address to Customer Support. The request must come from the address registered to the account.

What Is The Minimum Age To Use Spingreen Casino?

You must be 18 or meet the higher legal age that applies in your jurisdiction. Proof of age may be requested at any time.

What Happens If An Underage Player Is Detected?

The account is suspended while the matter is investigated, and winnings are retained. Deposits may be returned at the casino’s discretion, with transaction fees potentially deducted.

Is There An Inactive Account Fee At Spingreen Casino?

Yes. When an account is in credit and has had no qualifying activity for 12 consecutive months, the inactive account fee is EUR 5 per calendar month, with notice in the eleventh month.

When Does The Inactive Account Fee Start?

The fee starts after the initial 12 consecutive months of inactivity. Notice is provided in the eleventh month, and the charge continues while the account remains inactive and in credit.

Can I Withdraw My Balance Before The Inactive Fee Starts?

Yes. The confirmed terms state that you can log in and withdraw your funds before the inactive account fee begins.

Are Deposit Or Session Limits Available At Spingreen Casino?

The availability of deposit, session, or loss limits is not confirmed. Check the account settings at spingreen.casino and contact support if no relevant control is visible.